official BestChange.com - Exchangers and rates Monitor

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Complaints on BestChange: how dispute resolution works

If you encounter a problem during an exchange—for example, if funds are not delivered on time or the agreed terms are not fulfilled—you can submit a complaint on BestChange. This is a dedicated dispute resolution tool that involves both the exchanger's administration and the BestChange team.

● How to submit a complaint

Go to the exchanger's profile page on BestChange.biz and click ‘Leave complaint.’ Be sure to read the Guidelines for creating a complaint above the form before you start filling it out. For example, complaints cannot be submitted if the exchanger's stated processing time has not yet expired.
If your situation meets the criteria, select the exchange pair, enter your email address, provide the exchange order number, and describe how the exchanger failed to comply with its stated terms. You may also attach up to 10 screenshots as supporting evidence.
After clicking ‘Create a complaint,’ you will receive an email containing a confirmation link. The complaint will not be published until it is confirmed. However, if you are logged into your BestChange account, no email confirmation is required.

● What happens next

Once confirmed, the complaint becomes active. It is published in the exchanger's profile in the Complaints tab and becomes visible to the BestChange administration. Our moderators conduct an independent review of the situation and help establish communication with the exchanger to achieve a fair resolution. All communication between the user, the exchanger, and the BestChange moderation team is conducted through official channels and remains documented.

● How to track your complaint status

All complaints are available in your personal account in the Complaints section and are divided into three tabs: All, Active, and De-escalated. When a complaint is resolved, it is de-escalated, and this information is also reflected in the exchanger's public profile. The ratio of active to de-escalated complaints can also help users assess how an exchanger handles disputes and customer issues.

If you do not have an account on BestChange, status updates and notifications about new comments will be sent to the email address you provided.

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Choosing an exchange service means trusting it with your money. BestChange uses a multi-layered security approach that helps users evaluate an exchanger's reliability and reduce the risk of issues during a transaction.

 Layer 1. Pre-listing vetting

Before an exchange service can be listed on BestChange, it undergoes a thorough review. Our team evaluates its reputation, operating history, and compliance with our quality standards. Services that fail to meet these requirements are not added to our exchanger directory.

 Layer 2. Continuous monitoring

Being listed on BestChange isn't a lifetime guarantee. Every listed exchanger is expected to comply with our rules, maintain fair trading conditions, and respond promptly to user complaints. Violations may result in an official warning—or removal from the monitoring platform.

 Layer 3. User reviews

Nothing speaks louder than authentic user experience. Each exchanger’s profile displays customer reviews, allowing you to see how transactions were handled, how responsive the support team was, and whether users encountered any issues.

 Layer 4. Complaints and resolution history

Before choosing an exchanger, you can review both active and de-escalated complaints to see how the service handles disputes.
This layer of protection works both ways: users can not only read complaints but also submit their own if an exchange doesn't go as expected.
To file a complaint, click the (i) icon next to the exchange name, select ‘Learn more,’ choose the ‘Complaints’ tab at the bottom, then ‘Create complaint,’ and follow the instructions.
The exchange service is required to respond, and the outcome will be visible in its profile. Meanwhile, the BestChange moderation team will do everything possible to help ensure a fair resolution.

 Layer 5. AML tools

BestChange provides two tools to help users assess AML-related risks:

AML Tags — color-coded labels displayed in the exchange list and on each exchange profile. They indicate key aspects of the service's AML policy, the transparency of its procedures, and the likelihood of additional checks or transaction delays.

AML analyzer — a crypto address checker you can use before ordering an exchange. It helps reduce the risk of delays or compliance issues during an exchange.

 Layer 6. Your own due diligence

BestChange provides everything you need to evaluate an exchange service—reviews, complaints, operating history, and AML tools. However, the final decision is always yours.
Before ordering an exchange, take a moment to review the service's terms, payment details, transaction limits, and overall reputation.

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Hot news for our referral program participants: the special AML check reward conditions will remain active throughout 2026

Every time a user you referred pays for a crypto address check using the BestChange AML Analyzer or purchases a voucher, a special reward will be credited to your referral balance:

● 30% of the check’s cost—through December 31, 2026
● 10% of the check's cost—starting January 1, 2027

This type of reward will be credited every time your referral uses our AML analyzer—indefinitely, provided the system can correctly identify your referrals.

● Vouchers are the fastest way to earn: if your referral purchases a $100 voucher, you instantly receive $30.
● Regular AML checks also generate income: if your referral completes a comprehensive AML check for $3.75, $1.13 is credited to your account.
v AML checks can be a bit tricky to promote at first. If you're not yet sure how to introduce this service to your audience, feel free to DM us via the BestChange Telegram channel or send an email to [email protected]. We'll help you get started, provide a free comprehensive AML check voucher so you can test the service yourself, and share ready-to-use promotional materials.

As a reminder, the referral program also includes other ways to earn:
● Up to $5 for every referred user;
● 30% of your referrals’ earnings;
● 10% of second-level referral earnings.

How to join the referral program?
● Read the terms;
● Complete the quick registration to get instant access to your personal dashboard, where you’ll find ready-to-use texts, banners, a tool for creating personal referral links—for example, to the BestChange AML Analyzer page, and tips for beginners.

Share BestChange with your friends, social media audience, forum readers, or community members—and earn rewards for your recommendations.

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AML checks and AML tags:  two tools for safer crypto exchanges. What’s the difference, and how to combine them?

You send cryptocurrency from your wallet to an exchange, but the transaction gets stuck. The service asks for documents, runs additional checks, and the process drags on. One common reason is that the funds in your wallet came from a risky source—for example, a mixer, a sanctioned address, or a high-risk platform.

Crypto exchangers are required to screen incoming transactions and suspend operations when risk indicators are detected to comply with anti-money laundering requirements, or AML, for short. At the same time, a user may have nothing to do with suspicious activity, having received funds with risk indicators by chance. In such cases, the funds are usually returned after the review, but the time is already lost.

To reduce the risk of situations like this, BestChange offers two AML tools.

● AML analyzer: check the addresses involved in the exchange

The AML Analyzer helps you assess the risk level of a specific crypto wallet. Enter an address, select the asset and one or more services from the menu, and the system will show detected risk indicators and provide recommendations based on the results.
We recommend using the AML analyzer before making a transaction: check your own address to identify potential risks inherited from previous transactions, and check the counterparty’s address to assess the potential origin of the funds in advance.

● AML tags: check the exchanger

BestChange regularly evaluates each exchanger’s AML practices: how it handles AML cases, how clear its policies are, whether customers can perform an AML check on the exchanger’s website, whether the exchanger has previously sent high-risk assets to customers, etc.
Based on this assessment, each exchanger receives a color-coded AML tag.

 Green indicates positive AML practices, a minimal risk of delays, and the availability of pre-transaction checks.
 Yellow means there is not yet enough data for a higher rating, but no critical issues have been identified either.
\Red signals higher risks, potentially lengthy reviews, and a lack of transparency in the exchanger’s AML practices.

What’s the difference, and how to combine these tools?

An AML tag helps you choose an exchanger, while an AML address check helps you assess the risk level of the crypto addresses involved in the exchange.
For a safer approach, first look at the AML tag when choosing an exchanger, then check your own address and the counterparty’s address using the AML Analyzer.
Keep in mind that a green AML tag does not eliminate the need to check the addresses. The tag reflects the exchanger’s AML practices—not the risks related to the funds in your crypto wallet.