official BestChange.com - Exchangers and rates Monitor

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Complaints on BestChange: how dispute resolution works

If you encounter a problem during an exchange—for example, if funds are not delivered on time or the agreed terms are not fulfilled—you can submit a complaint on BestChange. This is a dedicated dispute resolution tool that involves both the exchanger's administration and the BestChange team.

● How to submit a complaint

Go to the exchanger's profile page on BestChange.biz and click ‘Leave complaint.’ Be sure to read the Guidelines for creating a complaint above the form before you start filling it out. For example, complaints cannot be submitted if the exchanger's stated processing time has not yet expired.
If your situation meets the criteria, select the exchange pair, enter your email address, provide the exchange order number, and describe how the exchanger failed to comply with its stated terms. You may also attach up to 10 screenshots as supporting evidence.
After clicking ‘Create a complaint,’ you will receive an email containing a confirmation link. The complaint will not be published until it is confirmed. However, if you are logged into your BestChange account, no email confirmation is required.

● What happens next

Once confirmed, the complaint becomes active. It is published in the exchanger's profile in the Complaints tab and becomes visible to the BestChange administration. Our moderators conduct an independent review of the situation and help establish communication with the exchanger to achieve a fair resolution. All communication between the user, the exchanger, and the BestChange moderation team is conducted through official channels and remains documented.

● How to track your complaint status

All complaints are available in your personal account in the Complaints section and are divided into three tabs: All, Active, and De-escalated. When a complaint is resolved, it is de-escalated, and this information is also reflected in the exchanger's public profile. The ratio of active to de-escalated complaints can also help users assess how an exchanger handles disputes and customer issues.

If you do not have an account on BestChange, status updates and notifications about new comments will be sent to the email address you provided.

[BestChange ✔️]

Choosing an exchange service means trusting it with your money. BestChange uses a multi-layered security approach that helps users evaluate an exchanger's reliability and reduce the risk of issues during a transaction.

 Layer 1. Pre-listing vetting

Before an exchange service can be listed on BestChange, it undergoes a thorough review. Our team evaluates its reputation, operating history, and compliance with our quality standards. Services that fail to meet these requirements are not added to our exchanger directory.

 Layer 2. Continuous monitoring

Being listed on BestChange isn't a lifetime guarantee. Every listed exchanger is expected to comply with our rules, maintain fair trading conditions, and respond promptly to user complaints. Violations may result in an official warning—or removal from the monitoring platform.

 Layer 3. User reviews

Nothing speaks louder than authentic user experience. Each exchanger’s profile displays customer reviews, allowing you to see how transactions were handled, how responsive the support team was, and whether users encountered any issues.

 Layer 4. Complaints and resolution history

Before choosing an exchanger, you can review both active and de-escalated complaints to see how the service handles disputes.
This layer of protection works both ways: users can not only read complaints but also submit their own if an exchange doesn't go as expected.
To file a complaint, click the (i) icon next to the exchange name, select ‘Learn more,’ choose the ‘Complaints’ tab at the bottom, then ‘Create complaint,’ and follow the instructions.
The exchange service is required to respond, and the outcome will be visible in its profile. Meanwhile, the BestChange moderation team will do everything possible to help ensure a fair resolution.

 Layer 5. AML tools

BestChange provides two tools to help users assess AML-related risks:

AML Tags — color-coded labels displayed in the exchange list and on each exchange profile. They indicate key aspects of the service's AML policy, the transparency of its procedures, and the likelihood of additional checks or transaction delays.

AML analyzer — a crypto address checker you can use before ordering an exchange. It helps reduce the risk of delays or compliance issues during an exchange.

 Layer 6. Your own due diligence

BestChange provides everything you need to evaluate an exchange service—reviews, complaints, operating history, and AML tools. However, the final decision is always yours.
Before ordering an exchange, take a moment to review the service's terms, payment details, transaction limits, and overall reputation.